Except as provided by law, all purchases are final and non-refundable. If you believe that ESG has charged you in error, you must contact ESG within 30 days of such charge. No refunds will be given for any transaction which is more than 30 days old. When you purchase any digital content or services from ESG, any right you may have to withdraw from or cancel the purchase will be terminated once the digital content is delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe ESG has charged you in error.
ESG reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature; (ii) that you are in breach of the terms of Policy, ESG Terms of Service;. This refund policy does not affect any of your statutory rights to pursue a claim.
For all refunds due to an error in your payment amount please e-mail support@ecgdigitals.com quoting your full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.