Frequently Asked Questions



General


What is ECG?

Our software helps you meet your regulatory obligations, make informed decisions and prevent your business being used to launder the proceeds of financial crime or associated with corrupt practices ECG conducts comprehensive due diligence on your customers and connected parties as part of a robust Know Your Customer (KYC) program


Who can use ECG?

Any organization that wishes to prevent their business being used to launder the proceeds of financial crime or associated with corrupt practices


In which countries are ECG services available?

North America and Europe


What are your support hours?

We have 24/7 support and our support replies within a maximum 8 hours.


What is fraud protection?

ECG integrates the tools for business to help them automatically detect fraudulent transactions and mitigate risk